Charter Mark is a nationally recognised tool for continuous improvement in customer services. Using Chrter Mark principles helps us determine what our customers want and how our services can be delivered effectively. Successful Charter Mark assessment is recognition of excellence, demonstrating that a high level of service can be expected.

In 2005 we received a Charter Mark award covering the whole of the Inspectorate and all of the services that we provide. In the Charter Mark assessment report, the Assessor made a series of positive observations about good practice ranging across all aspects of our work including the way we involve customers and ask them for feedback, our use of practitioners as Associate Assessors, our District Inspector network, our extensive website and our involvement in the "global education community".

HMIE Charter

Click here to access our Charter