ISBN: 978 0 7053 1102 1
Please note in the six-point scale a level 3 evaluation where strengths just outweigh weaknesses is now described as ‘satisfactory’.
Foreword
Introduction
The quality indicators
Appendix 1: The Quality Framework
Appendix 2: The Six-Point Scale
Appendix 3: The relationship between the quality framework of indicators and the ten dimensions of excellence
Appendix 4: A common approach across all public services
Appendix 5: Evidence for self-evaluation
Appendix 6: Calendar of activities foreword